D Magazine Best Insurance Agent: Gibb & Lemons

If you’ve ever wondered whether “shopping around” for insurance actually gets you a better agent, not just a better price, here’s your answer: for the third year in a row, D Magazine named Susana Gibb a D Magazine Best Insurance Agent for 2026 — and this year, GIBB Insurance Services agent Zack Lemons earned the same honor for the first time.

Two agents from one independent agency, recognized in the same year. That’s not a coincidence — it’s what happens when an agency builds its whole approach around getting homeowners and business owners the right coverage, not just the cheapest quote.

Why the D Magazine Best Insurance Agent Award Matters

Unlike a lot of “best of” lists that are pay-to-play or based on ad spend, this one is decided by two groups of voters: mortgage brokers, realtors, and licensed insurance agents across the industry, plus D Magazine’s own subscribers. There’s no way to buy or game a spot on the list — it’s peers in the industry and readers deciding who they’d actually trust. It’s a real signal that an agent isn’t just selling policies — they’re the person homeowners, realtors, and lenders actually call when a pipe bursts, a roof takes hail damage, or a claim gets complicated.

For Susana, this is the third consecutive year receiving the honor — a track record she attributes to something simple: staying reachable. “Same-day callbacks aren’t a slogan for us,” Susana says. “When someone’s dealing with a claim or a coverage question, they need an answer today, not a callback next week.”

Meet the 2026 Winners

“Getting this recognition for the first time means a lot,” Zack says. “It tells me that doing right by clients — actually explaining what their policy covers instead of just closing the sale — is noticed, and it’s what keeps people coming back.”

What This Means for DFW and The Woodlands Homeowners

GIBB Insurance Services isn’t tied to one insurance carrier, which means Susana and Zack — along with the team at the Woodlands office — can actually shop the market on your behalf across home, auto, health, and commercial coverage. That independence is a big part of why clients across DFW and The Woodlands stick around year after year instead of shopping for a new agent every renewal.

If you’ve been meaning to get a second opinion on your current policy — especially with how much home insurance pricing has shifted across Texas recently — this is a good time to reach out. Whether it’s making sure your roof is covered at replacement cost instead of depreciated value, or confirming you have water backup and foundation coverage most standard policies skip, a quick conversation can catch gaps before they become a problem at claim time.

Ready to see how your coverage stacks up? Get a free quote or call the Dallas HQ directly at 214-324-3660.